Service
Voice & conversational AI
Agents that take calls, web chats and WhatsApp messages in the customer’s language, resolve the routine requests and hand the rest to your team with the context already filled in.
The problem
Why teams come to us
Routine questions sit in the same queue as the ones that need a person, so every customer waits. Service quality varies by region, shift and language, and product knowledge is scattered across PDFs and wikis.
What we deliver
What you get
Voice agents
Model-agnostic speech-to-text and text-to-speech, tuned for accents and dialects, with confidence-based handoff to a person.
Chat and messaging agents
Web chat and WhatsApp agents that qualify leads, book demos, troubleshoot from manuals and open tickets.
Grounded answers
Every reply comes from your own policies, manuals and FAQs through GraphRAG, not from what the model happens to remember.
Contact-centre analytics
Every call transcribed and scored for compliance, emotion and flow, feeding coaching, CRM and workforce tools.
In practice
5 engagements where we built this
Telemarketing — Vietnam, multi-dialect
GraphRAG voice automation for multilingual telemarketing
Financial services — commercial banking
AI customer support for a commercial bank
Medical devices — aesthetics and physiotherapy equipment
Lead qualification and device support agents
Healthcare & life sciences — dermatology field sales
Voice-first assistant for pharmacy field sales
Financial services — consumer lending contact centre
Automated QA for every contact-centre call
Have a workflow in mind?
Tell us about the workflow and the number you want to move. We will reply with how we would scope the first few weeks.